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You are here: Greek Island Holidays - Terms and Conditions

Terms and Conditions

We strive to ensure that all our customers have complete satisfaction with our products and services. We are an independent travel agent acting on behalf of many suppliers. It should be understood that all bookings are accepted on the following conditions.

Booking Contract

Once a booking is made, the lead passenger guarantees that they have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation invoice. This demonstrates the lead passengers agreement to pay the balance outstanding (if applicable) and understanding that if the balance is not paid within the time scale, we reserve the right to cancel any arrangements made without notice. This contract is made on the terms of these booking conditions which are governed by English law and we both agree to submit to the jurisdiction of the English courts at all times.

Availability and prices

We do not show "live" availability and prices on our website at present. The prices shown for the hotels displayed are "prices from" which means that the prices shown are generally available either at certain times of the year, at times when we have special offers and promotions and on some late deals. For the latest price on a holiday that you require or have seen you must call our reservations telephone number on 0845 2990410. A credit card charge 2% and a debit card charge £1 will apply to all bookings.

Making a booking

Making a booking with us is very easy. Call our reservations telephone number and a member of our team will confirm with you over the telephone all the details of your booking and agree with you the price to be paid. Once your booking has been confirmed a booking confirmation, including an ATOL receipt will be sent to you in the post or sent by e-mail. Once you receive the booking confirmation please check the details are correct and let us know of any discrepancies straight away.

Correct spellings of names and titles

All names, initials and titles of those travelling should be correctly given at the time of booking. Changes cannot be made at a later date without extra charges being incurred.

Payment

Full payment is due for a booking if you are travelling within 10 weeks of your departure date, otherwise payment of a non refundable deposit may be possible. You may make payment by credit or debit card or by cheque. All outstanding balances need to be paid at least 10 weeks before departure. We do not send a reminder and we reserve the right to cancel a booking without notice, although every attempt will be made to contact you before doing so.

Tickets

Tickets are normally sent 14 days before departure. If you do not receive your tickets 7 days before departure please call our reservations telephone number. Tickets will be sent to the name and address of the credit card holder making payment for the booking, unless we have agreed to send tickets to an alternative address. Please check your tickets carefully and inform us of any discrepancies. Carriage will only be provided to the passenger named in the ticket who may be required to produce appropriate identification. Tickets always remain the property of the issuing carrier and/or the relevant tour operator and will cease to be valid if they are mutilated or altered other than by us or our authorised agent. The ticket for your return or onward journey may not be valid or may cease to be valid if the first part of your ticket has not been used. Further to this passengers may be unable to commence their journey at an agreed stopping place other than that stated as their departure airport on the ticket.

Passports

All clients must be in possession of a full 10-year passport. You MUST inform us if you are NOT travelling on a British Subject's Passport. Persons over 16 years of age on day of travel must have their own passport. On a family passport the lead name must travel.

Visa

The following applies to EC passport holders. Visas are required to be purchased in advance for certain countries, including (without limitation) i.e. India. Clients can use an express Visa Service to get these at an additional cost with normal and emergency services available. Other countries, including Israel and Turkey require tourist single entry visas to be purchased on arrival. If you are not travelling on an EC passport, other rules may apply. Please check with us for advice or contact the embassy of the country you're travelling to.

Medical Advice

Please ensure that you ask your doctor for any medical advice applicable to the countries you will visit

Flight times

All flight timings are provisional and could be subject to change. You will be notified of any major changes. Discover the Greek Islands is not liable if there is any change by the carrier to a departure/arrival time previously given to you or shown on your ticket. All holidays and flights are for departure from within the UK. It will be the customers responsibility to verify the right times within 48hrs of their flight.

Insurance

It is a condition of booking with every tour operator that you have adequate insurance cover. Such insurance will ensure that you are properly covered against unexpected cancellation charges, medical costs that might be incurred while you're away, loss of money or belongings or personal liability claims. Please note that the cover offered by most credit card companies is not normally adequate for package holiday or holiday flight bookings. If you require insurance cover, Discover the Greek Islands will be pleased to arrange it at the time of booking, though you are free to make your own arrangements.

Accommodation Ratings

All accommodation ratings including any star ratings are the tour operators own. They may differ from the accommodation's official rating. Ratings may also differ from one operator to another, depending upon the individual assessment of the accommodation in question by that operator.

Baggage Allowance & Airport Security

If you are travelling on a holiday Charter flight from the UK the normal baggage allowance is 20kg per person plus one piece of hand luggage. However, some tour operators have a reduced luggage allowance on late bookings of only 15kg per person plus hand luggage. Your tickets will show what your luggage allowance is. If you exceed your luggage allowance you may be charged an excess baggage charge by the airline at check-in. Security restrictions are in force at UK airports. All passengers will be subject to hand baggage restrictions and are asked to be patient while these additional security measures are in place. Passengers are asked to allow extra time for their journey and to arrive at the airport in plenty of time. Passengers are permitted to carry ONE item of hand baggage, no larger than the specified size and certain items may not be taken through airport security. Please see the BAA web site at www.baa.com for the latest information

Cancellation of a booking

If you want to cancel your booking with us the cancellation must be in writing from the lead passenger and sent to us at Discover the Greek Islands, 582 Kenilworth Road, Balsall Common, Coventry CV7 7DW. Cancellation charges will apply. Please see the relevant tour operators terms and conditions for details of cancellation charges.

Liability

We act on behalf of The Freedom Travel Group Ltd in connection with the sale of travel products and unless specified as the operator The Freedom Travel Group Ltd is an agent of the operator concerned. Accordingly, there is no direct contractual relationship between you on the one hand and us or (unless it is acting as the operator) The Freedom Travel Group Ltd on the other hand. All bookings accepted by us and arrangements made by us are subject to the terms and conditions of the operator concerned and we have no direct contractual liability to you in connection with the travel product specified except as may be imposed by law.

YOUR CONTINUED USE OF THE DISCOVER THE GREEK ISLANDS WEBSITE WILL INDICATE ACCEPTANCE BY YOU OF THE TERMS AND CONDITIONS OF USE OF THIS WEBSITE

All prices displayed are per person and are subject to availability.
The prices displayed are "prices from" and are available at certain off peak times of the year or available on some late deals, cancellations and special offers. The lowest price may not always be available especially at peak holiday times such as Christmas, Easter or other public holidays. Our job as independent travel agents is to use our knowledge and experience to find you the best holiday at the best price we can. Please bear in mind that special Greece holiday deals can sometimes be available for a short time so when its gone its gone ! Please call us and we will check availability and prices for the date you wish to depart. The total cost of your holiday or flight will be confirmed to you before booking.

The air holidays and flights shown are ATOL protected by the Civil Aviation Authority. Tour Operators names and ATOL numbers for any offer can be supplied without obligation.

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